Return Policy

Returns & Refunds

Because our dresses are made to order, please read this policy carefully before ordering.

Made-to-measure & customized items
Orders made specifically to your measurements or customized (color, neckline, sleeve, length changes) are non-refundable and non-returnable unless they arrive defective or incorrect. This is standard for made-to-measure fashion — the dress is built uniquely for you.

Defective or incorrect items
If your order arrives damaged, defective, or not as described, contact us within 2 days of delivery with your order number and photos. We'll review it right away and offer a replacement, repair, or refund — whichever is appropriate.

How to request a return
1. Email us at service@laylatailorshop.com with your order number.
2. We'll confirm the resolution and give you next steps.
3. Ship the item back (if required) using our instructions.

We aim to resolve every request ASAP. Your satisfaction matters to us — if something is wrong, we want to fix it.